At Learning Windows, we are committed to delivering high-quality education, practical industry skills, and career-focused learning experiences across multiple domains and programmes.
General Rule
As a general rule, all fees paid towards any programme offered by Learning Windows are non-refundable. However, under specific circumstances and subject to the terms below, learners may be eligible to request a limited refund. Programme-specific refund terms, where explicitly mentioned in the programme brochure, offer letter, or enrolment agreement, take precedence over this general policy.
Limited Refund Eligibility
A learner may request a refund only if all the following conditions are met:
- The refund request is raised within 10 calendar days from the official batch start date.
- The learner has actively participated in the programme during this period.
- The learner has attended all mandatory live sessions scheduled within the refund eligibility period.
- All assignments, assessments, or onboarding tasks assigned during this period have been completed and submitted on time.
Refund requests made before the completion of the initial participation period or after the expiry of the refund window will not be considered.
Non-Refundable Conditions
Refunds will not be granted under the following circumstances:
- The learner has accessed more than 10% of the course content on the LMS.
- LMS credentials or learning materials have already been issued and substantially used.
- The learner has attended live sessions but failed to complete required assignments or activities.
- The learner discontinues due to personal reasons, scheduling conflicts, relocation, change of interest, or employment commitments.
- The programme was purchased under any discounted, scholarship, promotional, or subsidised pricing model.
- The course fee has been paid through installment-based or EMI payment options.
- The learner has violated the Code of Conduct, Terms of Use, or academic integrity guidelines.
Refund Deductions
If a refund is approved, the following charges shall be deducted before processing:
- GST and applicable taxes (non-refundable as per government regulations).
- Registration or booking fee, if applicable.
- Payment gateway or processing charges.
- EMI/subvention or financing partner charges, where applicable.
- LMS access, software licensing, and administrative charges.
- Academic resource charges, including notes, self-paced content, recordings, projects, templates, and assignments.
The refundable amount, if any, shall be calculated after these deductions.
How to Request a Refund
Learners must submit a written request via email to Support@Learningwindows.com including the following details:
All refund requests will be reviewed by the Learning Windows support and academic team.
Refund Processing Timeline
Submit
Email your written refund request to Support@Learningwindows.com
Review
Approval or rejection communicated within 7–10 business days
Initiate
If approved, refund instructions initiated within 10–15 business days
Credit
Actual credit timing depends on your bank or payment gateway
Learning Windows shall not be responsible for delays caused by banks, payment gateways, or financial service providers.
Technical Exception Clause
If a learner is unable to attend classes or complete assignments due to technical issues directly related to Learning Windows systems, exceptions may be considered only if:
- The issue was reported immediately to the support team.
- Relevant proof (screenshots, recordings, timestamps) is submitted.
The final decision on such exceptions shall rest solely with Learning Windows.
Right to Refuse & Policy Changes
Right to Refuse Future Enrolment
Learning Windows reserves the right to refuse future admissions or enrolments to any learner who has previously received a refund, misused the policy, or violated platform terms.
Policy Changes
Learning Windows reserves the right to update, modify, or revise this Refund Policy at any time without prior notice. Updated policies shall become effective immediately upon publication on the official platform.
Contact Us
For any questions regarding this Refund Policy, please reach out to Learning Windows Support: